Patient Information
The New Victoria Cosmetic Surgery Clinic is part of The New Victoria Hospital, an independent hospital, located on the outskirts of Kingston upon Thames, Surrey. We are conveniently close to London Heathrow and Gatwick airports, The Eurostar terminal and the M25 motorway.
Overlooking a private golf club, The New Victoria Hospital is renowned for its clinical excellence and the level of its leading-edge imaging and surgical technology. We also offer a degree of hospitality and warmth usually associated with an exclusive hotel.
It is the combination of these apparently incompatible features which makes The New Victoria Hospital a more relaxing medical experience, earning the envy of many of its competitors and the praise of its patients.
Before admission
If you are to be admitted to the hospital you will receive a letter informing you of the date and time you need to arrive and details of what time you must stop eating and drinking (if you are having a general anaesthetic).
Things to bring with you
- Current medication
- Nightwear
- Toothbrush
Day of admission
When you arrive at main reception you will be asked to complete a registration form. You will then take a seat and within a few minutes your nurse will arrive to take you to your room. Once you are in your room she will ask a series of questions and discuss with you what will happen during your stay. She will also explain the various facilities in your room. You will find in your room a hospital gown, disposable pants, dressing gown and slippers to wear to theatre.
About your room
- All patient rooms have an en suite shower and/or bath.
- Rooms are equipped with new LCD flat screen TVs of the latest design which give extraordinarily clear pictures and we have a limited Sky system as well as the five terrestrial channels, plus 3 radio stations.
- A newspaper of your choice will be delivered free of charge each morning.
- Your room will be cleaned daily and fresh towels supplied.
- Each room has a telephone with a direct dial number.
- A patient questionnaire will be found in your room which we should be most grateful if you would take the time to complete as this will help us to make sure that the services we provide are kept at the highest possible level. There is a booklet in your room explaining our complaints procedure should you wish to complain about any aspect of your stay or treatment.
Consent form
You will be asked at some point prior to your operation to sign a consent form which will ask you to confirm that you are consenting to the procedure which has been fully explained to you by your consultant or consultants. The plural would apply to the surgeon and anaesthetist in the case of having an operation under a general anaesthetic.
This form must only be signed if you have fully understood what it is you are giving your consent for.
